Shipping & Delivery

Shipment processing dates depend on your order, city and your payment type. Please note Pre Orders are not included within the standard shipping time summary below: Delivery is 3-20 working days excludes Friday which is not a working day and public holidays such as Eid and Saudi national day. During public holidays delivery may take up to 3-20 working days. Delivery is estimated delivery and not guaranteed, for the most up to date estimate please see the product page. The product page is updated regularly based on latest information. Delivery is also dependent on customer accepting and arranging delivery with the courier or Voyagers delivery team. If customer cannot be contacted the delivery date will be affected and delivery will be delayed without any responsibility to Voyagers. Dear Customer, your availability at the scheduled time helps to complete the delivery successfully.

Small item delivery through couriers (less than 30kg)

Delivery Charges: Free over 99SR | 30SR under 99SR Cash on Delivery Charges: 15 SR cash on delivery charge

Large item delivery through Voyagers

Delivery Charges: Free Customers who place an order for any large item such as an AC, will receive a phone call to confirm the first available delivery window. Web site delivery time for large items on the product page is based on the availability at the time of the order being placed and does not guarantee that the same delivery window is available at the time of booking with the call center agent via the phone. We deliver free of charge to all cities and towns located within 60km from our stores. Note orders placed for delivery more than 60KM from the nearest Voyagers store will be cancelled automatically. If you place an order online with a combination of light and heavy weight item(s), the products will be delivered to the specified delivery address in different shipments and timings. Please note: The Delivery for the big items will be for the 3rd floor maximum. In case the customer wants to return the product due to a personal reason within 14 days for online purchasing, and 7 days for the store purchasing, and not related to the product status. 100 SAR will be deducted which is the home delivery fees if the home delivery is completed.

Express Delivery Terms and Conditions

Express delivery option is available for the selected products purchased before 05:00 pm in the selected cities considering the Home delivery coverage terms and conditions. Voyagers delivers the purchased products to the registered contact person who has been registered during the online purchasing process, or the required collector information if available. In any unfortunate situation which may prevents to deliver the purchased product on the same day, Voyagers commits to handle the customer’s request with a priority according to the situation & causes. Express Delivery Fees will be 30 SAR additional to the order’s amount.

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