Terms & Conditions

Welcome to Voyagers. The website is operated by Voyagers (referred to as "we/our/us"). As a user (referred to as "you/your/Customer") of the website you must read and acknowledge below the following terms and conditions (the “Terms and Conditions”). By purchasing via the website, you agree to be bound by the Terms and Conditions. Read carefully before using the online service. If you do not agree (or cannot comply with) any of the Terms and Conditions, do not use the online service.

Our Terms & Conditions

Use of the website is available only to persons who can form legally binding contracts under applicable law. Persons who are “incompetent to contract” as per local Contract Acts are not eligible to use the website.

If you are a minor (i.e. under the age of 18 years), you may use this website only under the supervision of a parent or legal guardian who agrees to be bound by these Terms of Use, Those who choose to access the website from outside of Saudi Arabia are responsible for compliance with local laws whenever applicable.

Except where additional conditions are provided which are specific to products or services, these Terms and Conditions supersede all previous representations, understandings or agreements.

By using the website, you agree to be bound by the Terms and Conditions.

You are prohibited from violating or attempting to violate the security of the website, including without limitation:

  • Accessing data not intended for you or logging onto a server or an account which you are not authorized to access.
  • Attempting to probe, scan or test the vulnerability of a system or network or to breach security or authentication measures without proper authorization.
  • Attempting to interfere with service to any other user, host or network, including, without limitation, via means of submitting a virus to the website, overloading, and “flooding”, “spamming,“ mail bombing “or crashing”.
  • Sending unsolicited email, including promotions and/or advertising of products or services.
  • Forging any TCP/IP packet header or any part of the header information in any email or newsgroup posting. Violations of system or network security may result in civil or criminal liability.

You agree not to use any device, software or routine to interfere or attempt to interfere with the proper working of the website or any activity being conducted on the website. The website will investigate occurrences that may involve such violations and may involve, and cooperate with, law enforcement authorities in prosecuting users who are involved in such violations.

We view protection of your privacy as a very important community principle. We understand clearly that you and Your Information is one of our most important assets. We store and process Your Information on our servers located in Al Khobar that are protected by physical as well as technological security devices. We use third parties to verify and certify our privacy principles. If you object to Your Information being transferred or used in any way please forward your request to orders@35.156.182.25 or deem not to use the website.

We do not sell or rent Your Information to any third parties without your explicit consent.

Registration includes the information (Your Information) that you need to provide us to deal with us and also to contact you. You agree that we may use (and update) Your Information to manage your Registration and to control your identity during the online checkout process.

The details provided by you during Registration will be protected in accordance with our privacy policy. Your Information will form part of a record of your dealings with us. If you use the website, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password.

The website assumes no liability to any person for any loss or damage which may arise as a result of any failure by you in protecting your password or account. Any suspicious activities on your account shall be notified by contacting us immediately through any means (contact us).

As you use the website and communicate with us electronically, you also consent to receive communications from us electronically, by means of emails, newsletter or by posting notices such as disclosures on the website. You agree that any communication that we provide to you electronically satisfy any legal requirement, as in writing.

We may monitor, record, store and use any telephone, email or other electronic communications with Your Information for training purposes, to check instructions given to us and to improve the quality of our customer service.

Customers that complete product reviews are providing Voyagers with full ownership and license to reproduce their reviews in any marketing material and publish on the website and in marketing material without further customer consent based on the submission of the review.

We reserve the right, at our sole discretion, to limit the quantity of items selected per person, per household or per order on ‘My shopping cart’. Your shopping cart capacity is limited to two (2) pieces per item.

The said limitations may be applicable to orders placed by the same account, the same credit card/ mada card, and also to orders that use the same billing and/or shipping address. We will provide notification to the customer should such limits be applied.

While the website strives to provide accurate products information (such as stock availability, pricing, products features, images, and specifications) and services information, typographical errors may occur.

The colors of our products that appear on the Website will be displayed as accurately as possible. However, as the actual colors you see will depend on your monitor, we cannot guarantee that your monitor’s display of any color will be accurate.

Publishing any form of product/service information (including -but not limited to- marketing proposal, ads, offers, magazines and flyers) on the website does not guarantee stock, offer and price availability online or in store.

Errors may occur in the process of providing product/service and pricing information on the website. The website cannot confirm the pricing and total cost of a product/service until online checkout is completed. In the event that a product/service is listed and invoiced at an incorrect price or with incorrect information due to an error in pricing or product/service information, the website have the right, to either contact you for instructions or cancel your order and notify you of such cancellation. In the event that we accept and process your order online, the total cost will be debited to your credit card / mada card account and notifying you by email that the payment has been processed.

Still, in our effort to be the lowest price provider in Saudi Arabia, store pricing will sometimes differ from the website prices. We strive to provide you with the best prices possible on the website, as well as in all our stores. However, sometimes price online does not match the price in a store. “Lowest price guarantee” does not apply to online sales and online prices.

Stock availability and pricing are subject to change without prior notice. All Prices and Fees are inclusive of VAT as applicable – unless stated otherwise.

Shipment processing dates depend on your order, city and your payment type. Please note Pre Orders are not included within the standard shipping time summary below:

Delivery is 3-20 working days excludes Friday which is not a working day and public holidays such as Eid and Saudi national day. During public holidays delivery may take up to 3-20 working days.

Delivery is estimated delivery and not guaranteed, for the most up to date estimate please see the product page.

The product page is updated regularly based on latest information. Delivery is also dependent on customer accepting and arranging delivery with the courier or Voyagers delivery team.

If customer cannot be contacted the delivery date will be affected and delivery will be delayed without any responsibility to Voyagers.

Dear Customer, your availability at the scheduled time helps to complete the delivery successfully. If you want to reschedule again, please call 920004123 maximum by 10:00 pm in the day before the scheduled date, otherwise 100 SAR will be charged according to the policy.

The website provides the possibility to purchase product(s) and /or service(s) online and to settle payment online or in-store based on shipping, delivery method available in Saudi Arabia. Payment transactions including authorizations and settlements will be in Saudi Riyals.

We accept the following modes of payment:

For in-store payment transactions: bank credit cards / mada cards, debit cards, span, cash or Voyagers gift cards.
For online payment transactions: SADAD payment system, bank credit cards (Visa and MasterCard), mada cards only for those cards issued by Banks of Saudi Arabia through internet payment gateway service provider. Customer can use mada card issued by following banks (Al Rajhi, Albilad, Riyad Bank, Bank al Jazeera), partial refund is not allowed on mada cards.
For online payment transactions, customer will receive on order acknowledgment once the payment has been authorized. We cannot accept any liability if payment is refused or declined by the credit card / mada card supplier for any reason. You should check your bank credit card / mada card supplier for that.

We do not store your credit card / mada card details on the website. All payment details which are entered through the website payment gateway are encrypted when you enter them. Communications to and from the service provider’s site are encrypted.

We cannot provide any of your payment information obtained via the web to other companies or individuals unless required to by law. This information is processed by our payment merchant.

Credit card / mada card details provided by you for benefiting from the online service will be truthful, valid and accurate and you shall use the credit card which is lawfully owned by you. The said information will not be utilized and shared by the online service with any of the third parties unless required for fraud verifications or by law, regulation or court order. The online service will not be liable for any credit card fraud. The liability for use of a card fraudulently will be on you and the responsibility to prove otherwise shall be exclusively on you.

In the event that we are unable to supply the full or portion of the order, we will inform you accordingly. A full or portion refund will be given -through credit card / mada card- where you have already been charged for.

Using the online payments facility of the website indicates that you accept these terms. If you do not accept these terms, do not use this facility.

Cancellation by Voyagers reserves the right to cancel the order due to any of the following reason:

Payment rejection.
Customer delayed for more than 1.5 hour to settle the payment for his bill reference number by SADAD.
Buying more than 2 pcs of the same item.
Customer no-show or delay for more than 7 days in collecting his (paid online) “Collect from store” orders.
Wrong delivery address given by customer or wrong contact details or due to customer is not reachable.
Voyagers Stores is committed to providing the best possible customer service to our customers, as such any bulk orders over a quantity of 2 of the same sku or promotion/offer to the same customer or business orders will be cancelled at the discretion of management.
In case the customer want to make return because manufacture defect or he don’t want the product and there is free gift with his item and it has been used the amount of the gift will be deducted on customer.
Cancelation by customer: To process cancelation of an order, please contact us. You can cancel the order due to any of the following reason:

The product/service(s) are not yet shipped to you. In case of cancelation, after the order has been shipped to you, cancelation fees will apply. We have the full right to demonstrate whether an order has been shipped to you by the time of your cancelation request.
We are unable to procure/deliver the product/service(s) in a reasonable time; that is (10) working days from the date we confirmed your order.

In case you are not satisfied with your product(s), or the product(s) is defective, within (14) days from the date you receive your order, you can request a “Return Material Pre-Authorization” to return the product(s) to Voyagers.

Exclusions:

  • Software, video games are non-returnable.
  • Due to hygienic reasons Health & Beauty products (shavers, epilators, oral/ dental care…) are not subject to any return, replacement or refund, unless found defective within (14) days.
  • Mobile phones, computers, gaming devices are not subject to any return, replacement or refund, unless found Defective within (14) days.
  • Printers, faxes, copy machines, supplies and accessories are not subject to any return, replacement or refund, unless found Defective within (14) days.

Please contact us to obtain Return Material Pre-Authorization (RMPA) before processing a return. “RMPA” are valid for (14) days from date of issue.

In the event of a return as a result of product malfunction or manufacturing defect, damage upon delivery or delivery of the wrong product, customer will not be charged for any shipment fees or/and Bank transfer fees (30SR). In case of returns for other reasons (i.e. customer needs an exchange or customer changed his mind) shipment fees or/and Bank transfer fees (30SR) will be charged to the customer.

For payment with Installments, in the event of a return as a result of product malfunction or manufacturing defect, damage upon delivery or delivery of the wrong product, customer will not be charged for any Installment fees (29 SR). In case of returns for other reasons (i.e. customer needs an exchange or customer changed his mind) Installment fees (29 SR) will be charged to the customer.

While preparing for a return, product must be in its original packing with full set of accessories and manuals included. We do not accept return of products which have scratches, are damaged as a result of misuse, or malfunction due to wrong voltage connection. At our sole discretion, we may consider returns that do not satisfy the above criteria.

SADDAD refund:

In Accordance to SAMA’s terms of internal wire-transfers (Refund Transactions), the customer’s information of the beneficiary must be matched to the customer’s bank account information (Full name, ID or residence ID, Bank name and Bank’s account number- IBAN), this is to avoid any delay or rejection that might be reported by the bank which we want to transfer the refund into it (destination), where in case the customer’s information does not match with the bank account information of the beneficiary, there will be a delay or It may require to re-process it again after providing the correct data according to the legal provisions in the Kingdom of Saudi Arabia. ALL REFUNDS TAKE UP TO 14 WORKING DAYS

Voyagers have various credit card installment option plans, the plans change regularly and are based on Voyagers and bank promotions. Note some installment plans are online exclusive and not available in the store. All plans are subject to a transaction fee please see checkout for further details. The latest plans and participating banks are available on the checkout, click pay by Credit card installment to see the plans. No phone call is required to the bank to select in the checkout, however the total order amount will be blocked until your installment plan is completed by the bank. As per the bank policies no refunds can be processed on any orders with an installment.

All installments have a minimum order value, please see checkout for further details. Voyagers are not responsible for the installment plan or the financial resolution of the installment – this is the responsibility of the customer and the bank. Voyagers do not accept any liability or responsibility in regards to the financial reconciliation and processing of the installment.

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